My first contact was via my husband and Liam Cooper, all 3 of us then had a Zoom meeting. He clearly explained what he thought had happened and how to go about sorting out the situation

We then were contacted by Natalie Pritchard, who also explained every step clearly. Her communication has been first class and took all the anxiety out of the situation, making us feel that we had control and not free falling

She negotiated a great deal, in my opinion, and was a fantastic intermediary. I am still a little annoyed that it ever happened, as we thought that this had been taken care of many years ago, and I am so annoyed that they waited all these years before even writing to let us know. 

The outcome is so much better than I thought when it first came to light. We are in a fortunate position that we had savings to cover this, but EU Property Solutions saved us half of the amount overdue.

It has made a dent in the retirement funds but better than having an unknown debt hanging over us to turn up at a less fortunate part of our lives